Manage Your Cutover Journey
1. Who are the Stakeholders
Who are the people involved and impacted by the Cutover?
Deploying a new solution live in an enterprise environment can impact everyone. The first key person is obviously the Project Manager who will give us the project organization. From that point, who are the business users linked to the project? What are the Business users impacted by the Solution? Who are Support Teams responsible for the production environments? Who are the Gate Keepers? …
2. What is the cutover SCOPE
What are the Technologies, Systems, Middleware, etc.. used to cut-over?
Understand the wider picture. IT projects are becoming more and more complex, most of the time they are also divided into sub-projects per technologies. We need to understand all systems which are involved and how are they connected. Bring the puzzle back in a single piece.
3. Kick-off Meeting, Show the ROadmap
Stakeholders alignment
Understand where we need to land in order to start building the timeline picture: When do we need to rehearse? When do the systems need to be ready?
4. Cutover Workshops
What are the dependencies? What are the potential impacts?
Based on the Cutover scope and key Stakeholders define the required workshops to answer the key questions and start building the plan:
- Technical: Tailor the Technical Detailed steps and impacts
- Business: Tailor the Business Detailed steps and impacts
- Technical & Business: Address crossed functional concerns
- Program Leaderships: Keep them updated about the progress and risks
5. Rehearsal
As known as Dry Run in a Non-Production environment like for like Production
- Test and validate the sequence of tasks in the detailed plan
- Evaluate the timings per task and the overall time of the Cutover
- Identify the gaps if any – New tasks to be added in the plan
6. Cutover Retrospective
Conducted to find ways of improvement for either the 2nd Dry Run or the Production Cutover
Whether it’s technical, functional or communication, it is important to take the time to analyse the positive and negative points about the overall cutover organization. Anything that can make the Production deployment easier, asking the team:
- What went well?
- What went wrong?
- Process Improvement?
7. Cutover Execution
Time to GO LIVE !!!
- Cutover Artefact Approvals
- Project / Steering Group Go No Go Meeting
- Cutover Pre-Requisites
- Cutover Production Life
- Post Go-Live Activities
8. Early Life Support management
As known as Warranty Support, Daily Triage Call Post Go Live
Join effort between the Project Cutover team and the Support teams to rapidly triage any issue and find the appropriate fix. Updating the Knowledge base along with:
- Incident Triage call
- Dependency review between Production issues & Cutover tasks
The Cutover Journey for a Smooth Go Live
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