EPR Go Live Role & Responsibilities

Strategic Commander 

• Oversee and coordinate the Trust during the Cutover weekend. 
• Make final executive/strategic decisions (based on Tactical Command Centre Reports)
• Executive liaison with external stakeholders against internal progress (Legal Authorities, Senior Leadership Team from other Hospitals)

Tactical Commander 

• Oversee and coordinate operational leads in relation to the Cutover weekend and downtime. 
• Team up with Cutover Manager to
• Report to the Strategic Command Centre

Senior Manager on Call (SMOC) 

• Oversee and coordinate the Trust’s normal operational running, not disruptions or incidents related to Cutover weekend and downtime 

Digital Support Centre Lead 

• Coordinating Floorwalking,
• Managing issue resolution 
• Report into Tactical Command 

Digital On Call 

• To manage any issues outside of the Go Live 

Data Catch-Up / Transcribing Lead 

• To coordinate transcribing for all clinical administrative areas 
• Management of resources for transcribing  

Clinical Digital Support  

• Provide expert digital clinical knowledge where required 

Cutover Lead  / Manager

• Responsible for service preparedness within each department ahead of Go Live
• Reports back progress through the Go Live Preparedness meeting  
• Manage the technical aspects of cutover  

Workstream Lead 

• Confirming their workstream is ready and prepared for Go Live
• Signs off on Cutover activities for their workstream 

EPR Programme Manager (Hospital-side) 

• Coordinate the programme resources
• Manage the relationship between the Trust and EPR provider
• Point of any escalations 

EPR Programme Manager (Provider-side)

• Coordinate the EPR system resources
• Manage the relationship between the Trust and the provider
• Point of escalation on the provider side

Nursing Lead 

• Coordinate operational nurse-led services in relation to downtime. 

Floorwalker & Superuser Lead 

• Management of the floorwalking rota
• Management of handover between shifts 
• Management of superusers 
• Pastoral support for floorwalking and the superuser team 
• Chairing huddles during the Cutover weekend

Superuser 

• Master the new EPR system
• Support users with day-to-day queries on the ground
• Escalate issues where required through the service desk 
• Attend huddles during the Cutover weekend

Floorwalker 

• Support superusers and users with issues where possible 
• Escalate issues where required through the Digital support centre or service desk 
• Attend huddles during the Cutover weekend